IQAC
INTRODUCTION
Quality assurance activities depend on the existence of the necessary institutional mechanisms
preferably sustained by a solid quality culture. Quality management, quality enhancement, quality
control, and quality assessment are means through which quality assurance is ensured.
The establishment of an internal quality assurance system in a higher education institution is often
regarded as the most critical element in creating a sustainable framework for maintaining quality
whereas external quality assurance mainly respond to accountability issues. The need for internal
quality enhancement demands the establishment of a continuous and sustainable quality improvement
scheme at the institutional level and at the level of academic disciplines. On top of encouraging
institutional changes, the creation of an institution-wide quality management system could be regarded
as a precursor to what are nationally constructed as external quality assurance mechanisms like
accreditation.
Internal Quality Assurance Cell (IQAC) of the Shri Ramswaroop Memorial University , Barabanki was
established as a precursor to accreditation quality sustenance measure for performance evaluation,
assessment, accreditation and quality upgradation of the University . In this view the IQAC of our
University aims at developing a system for conscious catalytic improvement in the overall performance
of the institution.
PROCESS FLOW : CALL CENTER EXECUTIVES
FOR REGISTERING GRIEVANCE
Under the grievance redressal system, the student is provided a mechanism to get his/her problems/ issues/
complaints resolved in an effective and speedy way. They have an option of calling up the official number
of Students’ Grievance Cell and get the complaints registered. The process is very simple and the
Students’ Grievance Cell member needs to just capture basic details of student and register the grievance
by selecting the type and putting in a description of the issue faced by the student.
Once the grievance is raised by Students’ Grievance Cell official, Admin allots it to the concerned official.
When the grievance is resolved, Students’ Grievance Cell official gets a mail notification and is required to
take feedback from the student, depending upon which the grievance is either closed or re-opened. The
Students’ Grievance Cell member has to follow following steps to register the grievance: